Privacy policy
Last updated: April 2026
This website (the "Website") is owned and operated by VULCAN COMPANY LIMITED (瓦爾坎有限公司), Room 704, 7/F, Block A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong ("we," "our," "us," or "VULCAN"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide when using our Website. Please read it carefully.
1. Information We Collect
• Personal Information: Information such as your name, email address, contact number, shipping address, and payment details (handled securely by our payment processors) may be collected when you create an account, place an order, or sign up for newsletters and promotions. Any additional details you choose to share — such as size or style preferences — will also be stored.
• Automatically Collected Information: We may collect technical information automatically as you use the Website, including IP address, device information, browser type, referring/exit pages, and browsing patterns. We use cookies and similar technologies to enhance your experience and analyse usage.
2. How We Use Information
• Providing Services: To process and fulfil your orders, provide customer support, personalise product recommendations, and keep you informed about your orders.
• Marketing Communications: To send promotional emails about new products, offers, and events, where you have consented. You may unsubscribe at any time using the link in our emails or by contacting customer support.
• Advertising: Third-party providers may use information about your visits to the Website and other sites to tailor VULCAN advertisements across devices and platforms.
• Analytics: We track on-site activity to understand purchase trends and improve your shopping experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including fraud prevention and protection of our rights and users.
3. Sharing of Information
• Service Providers: We share data with trusted third parties who help us operate, including courier and fulfilment partners, payment processors, analytics providers, marketing platforms, IT providers, and anti-fraud services. These providers are required to protect your data and use it only for the services they perform on our behalf.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred. You will be notified of any such change.
• Aggregated Data: We may share aggregated, anonymised data with third parties for analytics, research, marketing, and service improvement. This data does not personally identify you.
• Legal Requests: We may disclose information to regulators, law enforcement, or other authorities where required by law.
4. Cookies
Our Website uses cookies — small data files stored by your browser — to operate properly and improve your experience. We use:
• Essential Cookies: Required to browse our Website and use core features such as your cart and login.
• Analytical Cookies: Help us understand how visitors interact with the Website so we can improve it.
• Functionality Cookies: Remember your preferences such as country, language, and saved selections.
You can manage cookies through your browser settings. Disabling certain cookies may limit some Website features.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encryption of payment data. We encourage you to keep your account credentials confidential and to update your password regularly.
6. Your Rights and Choices
• Access and Update: You may access and update your personal information through your account, or by contacting customer support.
• Data Retention: We retain your personal information for as long as necessary to provide our services and to comply with our legal obligations.
• Opt-out: You can opt out of marketing communications at any time using the unsubscribe link in our emails or by updating your account settings.
• Portability: Where applicable, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Erasure: You may request deletion of your personal data where we are no longer required to retain it.
7. Children's Privacy
Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our Website. We encourage you to review this page periodically.
9. Contact Us
For any questions, requests, or concerns about this Privacy Policy or our handling of your data, please contact info@vulcan-store.com.
By using VULCAN, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described.